Frequently Asked Questions
Everything you need to know about shopping with Polish Shop Online.
What are your standard shipping times and costs?
We offer standard shipping across the United Kingdom and Europe. Domestic orders typically arrive within 2-4 business days, while international shipping can take 7-10 business days. Shipping costs are calculated at checkout based on weight and destination.
Do you sell authentic products from Poland?
Yes, we pride ourselves on sourcing 100% authentic Polish goods directly from reputable manufacturers and distributors. Whether it is traditional pottery, cosmetics, or pantry staples, you are getting the real deal.
What is your return policy?
We offer a 30-day return policy on most items. Products must be unused, in their original packaging, and in the same condition that you received them. Please note that perishable goods and personalized items are exempt from being returned.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the courier's website so you can monitor your package's journey in real-time.
Are your food products fresh and within their expiry dates?
Absolutely. We perform strict quality control checks on all edible items. We ensure that every product shipped has a reasonable shelf life and is stored in climate-controlled environments to maintain peak freshness.